Frequently Asked Questions

• Q: Are you licensed?

  A: We Are Licensed Realtors in CT

• Q: Can I reach you after hours?

  A: Yes, we are reachable after hours. We have a 24/7 maintenance line for emergencies. As for non-emergent inquiries, we try to respond as soon as possible either by phone or email.

• Q: Can you put the money directly into my account?

  A: Yes, we offer a direct deposit which takes 1-2 business days to clear your account from the date of transfer.

• Q: How is rent collection handled?

  A: All rent collection is handled through our easy pay tenant’s portal. They can pay via ACH or credit card.

• Q: How long of a lease do you sign?

  A: Standard policy is a 12 month lease, but we can offer flexible terms based on our clients individual needs.

• Q: How much security deposit do you charge the tenant?

  A: One month’s rent

• Q: How soon can you start managing my property?

  A: With all new accounts, we are typically able to fully set up the property and tenants within 48 hours after completing the property management agreement.

• Q: What type of properties do you manage?

  A: We specialize in single family homes, condos, and townhouses.

• Q: What type of reports do I get and how often?

  A: Each month you will get a monthly statement emailed and uploaded to your owner portal. This statement will show income and expenses. We have a number of different property reports we can run for you and would be happy to at any time.

• Q: Who holds the tenant security deposit?

  A: We will hold it on your behalf in an interest-bearing escrow account.

• Q: What happens if the tenant doesn’t pay the rent?

  A: This is one of the most frequently asked questions by owners and the subject of greatest concern. When a tenant fails to pay rent and remains in the rental unit, we begin the process to quickly have the tenant removed. Our trained team knows how to file the required legal notices for an eviction process. We work closely with premier and experienced eviction attorneys to make sure not only that you receive fast, excellent service, but that you receive those services at a competitive rate.

• Q: How likely is it that an eviction will occur on my property?

  A: Although we can never be 100 percent certain, the superior property management training our staff has received, as well as our industry leading management systems and tenant screening processes, has been proven to significantly reduce the frequency of evictions, as compared to a property management company that has equivalent training but does not employ our same systems and processes.

• Q: How do you screen prospective tenants

  A: Our tenant screening process is quite thorough and diligent. Each interested renter is required to complete a rental application, agree to a background and credit check, and meet the minimum qualification criteria to be considered as a tenant. We obtain a credit, criminal, and eviction history background report on each applicant. We also contact previous landlords for rental references and verify current employment as well as bank statements. We work with our owners directly to review the prospective applicants and make the best choice to fit your needs and the amenities of the property.

• Q: What steps do you take to get my property rented?

  A: This is an age of new online marketing tools and social media to promote properties. New England Property Management leverages all methods through our Marketing Program. First, we take professional quality photographs, produce a narrated virtual tour video, and write an appealing description of your property to create a top-notch rental listing. We get your property marketed quickly through our company website, online rental sites such as Zillow and Realtor.com, Connecticut’s Multiple Listing Service, social media, outbound email campaigns, signage, broker and corporate networking and other actions to fill vacancies as quickly as possible.

• Q: How is rent collected and when do I get distribution of my owner funds?

  A: New England Property Management handles the collection of rent monthly from the tenant by check, online bank payment through our tenant portal, or credit card. The rent is deposited into the New England Property Management Broker Trust Account, then dispersed to you after we take our fees and expenses. You'll get a monthly statement on all financial activity related to your property and your owner disbursement by the 10th day of each month after the closing of our monthly accounting cycle. These reports are available to you online at any time through the Owners Portal on the NEPM website, so you can keep up on what's going on at any time.